QuietVault help
QuietVault Support
Find practical answers for setting up, using and recovering your private vault.
Contact support
Email support@quietvaultapp.com with your QuietVault version, operating system, device model and a clear description of what happened. Never include your PIN, password, recovery password, purchase token or private files.
Vault access
Create your own PIN or password during setup. This is not an online account login and cannot be shared by Lunexa Labs. Supported biometric quick unlock can be enabled after setup.
Import and originals
QuietVault creates an encrypted vault copy. If an original remains outside the app, it is not protected by the vault. Use the post-import choice or Import settings to manage originals where the platform allows it.
Preview support
Preview support depends on your device and the file. Complex documents may look slightly different, and some audio or video files may need another app to open.
Portable backup
Before uninstalling, resetting or changing devices, create a fresh portable encrypted backup, save it outside QuietVault and keep the recovery password separately.
Premium Lifetime
Use Restore Purchases while signed in to the same store account that owns the purchase. Purchases do not transfer between Google Play and Apple's App Store.